After-sales Service Guarantee
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Our Services

We transform your concept into reality. Our comprehensive service covers: Product Industrial Design & Development, Factory layout planning, Engineering & Mold Developing, Machinery suggestion, Production & Technical Support, Flexible SKD/CKD Solutions, True one-stop sourcing for global brands, retailers, and manufacturers, With professional designers and experienced R & D team, one-to-one to provide customized services.

A to Z One-Stop Service

From concept to delivery process
 

3D Product Drawings and 3D Demo

Provide after purchase, demo delivery within 7 days

One-Year Warranty for Machines and Molds

Free of charge for some parts replacement

Perfessional Support

Online technical support or Sending expert engineers to the site for guidance

Free Replacement Parts Service

0.3% free spare parts for SKD/CKD solution
 

Support LC Payment Method

professional team handling LC documents, time-saving and hassle free

FAQ

After-sales Service Guarantee

  • Q How do you manage project or order timelines?

    A Each order or project receives our 1V3 service support. We follow a clear process system, share real-time schedules, and provide regular progress reports, ensuring full transparency and reliable timeline control.
  • Q What is your warranty policy?

    A The machine warranty begins one year from the container loading date. For molds, we conduct thorough trials in China, provide assembly samples or test videos for approval before shipment.
  • Q What services do you provide?

    A Our offerings include:
    • Professional consultancy with 10+ years of experience
    • Product Design & Development,
    • Engineering & Mold Making
    • Production & Technical Support
    • Flexible SKD/CKD Solutions
    • 3D drawings provided after purchase
    • 3D samples within 7 days
    • 0.3% free spare parts for accessories
    • One-year warranty on equipment and molds, including free replacement for certain parts
    • Remote guidance or on-site engineer support for issue resolution
    • End-to-end service from concept to delivery
    • LC payment options with professional document handling for a smooth, worry-free process
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To empower our clients with intelligent and lean manufacturing, making them world-class home appliance brands for the global market.

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Contact Us

   +8613670909185
   +86-13928298165 / +86-18038691237
     yoi@hmkenta.com / joe@hmkenta.com
   Room304, Building 1, Ramada Plaza, 6# Linshang Road, Beijiao, Shunde, Foshan, China, 528311‍
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